Place an Exchange or Return Request

Before you begin

Check your piece against the exchange and returns policy first. In short: within 7 days of delivery, unworn, tags on, and not a made-to-order or made-to-measure piece.

Have your order number to hand. It is in your confirmation email and begins with a #.

How to raise a request

Write to us through the contact page with the subject Exchange or Return, and include:

• Your order number
• The piece and size you are sending back
• Whether you want an exchange, a refund, or a credit note
• For an exchange, the size you would like instead
• For a faulty piece, photographs showing the issue

What happens next

We reply within 2 business days with a return authorisation and the address to send to. Please do not post anything back before you have that — an unannounced parcel cannot be matched to an order and may be refused.

Pack the piece in its original packaging, with tags attached, and include the authorisation number inside.

Timing

Once we receive it, inspection takes 2–3 business days. We will confirm the outcome by email either way.

Approved refunds are issued within 7–10 business days of that confirmation. Exchanges are dispatched as soon as the returned piece clears inspection, and are subject to the stock available at that moment.

If you are unsure

If you are between sizes, uncertain about a measurement, or wondering whether a piece is eligible, ask before you send anything. It is faster for both of us than a return that has to travel twice.